FAQ
What is the delivery delay ?
Get your game server in record time! As soon as your payment is validated by the financial institution, we rush to deliver your server. In fact, you can usually start playing in less than a minute, no matter the time of day or night! We understand how crucial it is for you to get started quickly, which is why we guarantee instant delivery as soon as payment is confirmed. Whether you order a server at 3 am or in the middle of the afternoon, our servers are automatically provisioned so you can invite your players immediately.
What kind of hardware do you use ?
We’re using last generation hardware for our game hosting servers. We’re using AMD Ryzen 9 9900X @ 5.6GHz processors, 5600MHz DDR5 RAM, NVMe drives, and a low-latency 10 Gbits/s network protected by CosmicGuard DDoS Protection.
Where are located your servers?
Our game servers are located in many countries around the world. In Europe, our servers are located in United Kingdom. For North America, we have servers in US Central in Dallas.
When my server is backup up?
Enjoy peace of mind with our advanced backup system for your game server. Your server is automatically backed up every hour, as well as every time it shuts down. Even better, when your contract expires a backup of your server is made and kept for 1 year. This means you can easily restore your backups with just one click at any time. We ensure your precious game data is secure and accessible, allowing you to pick up right where you left off without any hassle. Your worlds, builds, and modpack configurations are protected at all times.
Is it possible to change offer?
Absolutely! You can change your plan at any time, allowing you to adjust your needs based on the growth of your community or your preferences. You can switch from one plan to another (e.g., from Cubistart 4GB to Cubik 8GB) with a limit of one change every 7 days, and without changing your IP address. Your server grows with your community of players, and you only pay for what you need, month after month. This flexibility with no commitment allows you to optimize your costs according to your players' activity. You can change your offer with one click from the panel, with 1 possible change for a time period of 15 days. The remaining time will be converted on a prorata basis into your new offer and this new offer will be active immediately, without any change into the ip address nor data loss. (Limit: one offer change every 7 days maximum)
What method of payment are available ?
Discover our flexible payment options to make your transactions easier on our site. You can choose to pay directly by credit card, PayPal, or Tokens. Tokens are an exclusive virtual currency on our platform, which you can top up using your credit card, PayPal, PaySafeCard, or via mobile calls/codes. Credit your Tokens, exchange them with other members, and enjoy a simplified payment experience for all your services! Please note that the Token exchange rate may vary depending on the chosen payment method. Check the corresponding page for specific details. Whether you want to order for 1 month or 12 months, all payment methods are accepted. The payout rates of tokens may vary depending on the method of payment chosen. Please consult the corresponding pages for more information.
Why choose mTxServ over a dedicated server or VPS?
Hosting a game server may seem simple with some knowledge, but maintaining quality hosting requires time and rigor. With mTxServ, you get a powerful server in just a few clicks, hosted on high-end hardware (latest Ryzen 9 9900X processors, NVMe storage), a next-generation panel for easy server management, multiple redundant backups, free web hosting with a MySQL database for your add-ons/plugins, and above all, responsive support to assist you daily. Choosing a %game% host like mTxServ means benefiting from the best in performance, allowing you to focus on your favorite games and, most importantly, your community of players! No fluff, just results: our servers are specifically optimized for %game% and its modpacks / plugins. With mTxServ, in just a few seconds you can have a gameserver hosted in high-quality hardware, a new generation web panel to simplify the management of the server, many redundant backups, free web hosting with a MySQL database for your addons/plugins, and support dedicated to guiding you day by day. Choosing a %game% hosting provider like mTxServ is getting the best of hosting, allowing you to concentrate on your preferred games as well as your community!
Who is behind mTxServ ?
Founded in 2009 by passionate players who are still at the helm, mTxServ has grown over time and through our experience to offer players an optimal experience on their favorite games. Having also become experts in online service hosting for professional clients, we are able to provide our quality services to as many people as possible. Servers managed and optimized by hosting professionals are what make our servers so high-quality. With 16 years of experience, we have supported thousands of players in their %game% adventures, from the North to the South of Europe. Our servers are managed and optimized by hosting professionals, which is what makes our servers so reliable ;-)
Which control panel do you use?
At mTxServ, we are committed to providing exceptional tools, which is why we decided from the start to develop our own exclusive control panel. This approach allows us to make continuous improvements to our services, without delay or constraints. By having full control over the development of our panel, we can quickly respond to the changing needs of our customers, offering an optimal management experience. We continually invest in the evolution of our panel to provide you with advanced features and unmatched ease of use. One-click modpack installation, backup management, live console, FTP/SFTP access... everything is designed to make managing your servers easier.
What happens if I forget or am unable to renew?
Your data is important, and we know it. That's why we go the extra mile by making a complete backup of your servers when they expire. This backup is kept for 1 year to allow you to reopen your server with your data. Simple and effective. Even if you don't renew for several months, your worlds, modpack configurations, and all your data remain accessible. You can come back whenever you want, with no commitment, and find your server exactly as you left it.